Refund and Returns Policy

Overview

Welcome to our Refund and return policy for our diverse bag collection. At [zaveencollection], we want you to be completely satisfied with your purchase. Whether you need to return a handbag, backpack, or travel bag, this policy will guide you through the process. Our goal is to make returns and refunds as straightforward and hassle-free as possible.

Eligibility for Returns

Time Frame for Returns

You can return items within 30 days of receiving your order. This allows you enough time to inspect your bags and ensure they meet your expectations.

Condition of Items

To be eligible for a return, items must be unused, in their original condition, and in the original packaging. If the item shows signs of wear or has been altered, it may not be eligible for a return.

How to Return an Item

Return Request Process

To initiate a return, contact our customer service team to request a return authorization. Provide your order number and reason for the return. We’ll send you instructions on how to proceed.

Packaging and Shipping Instructions

Pack the item securely in its original packaging. Include all tags, labels, and accessories. Use a trackable shipping method to ensure the item reaches us safely.

Refund Process

Refund Time Frame

Once we receive your returned item, please allow 5-7 business days for us to process your refund. The refund will be issued to your original payment method.

Refund Method

Refunds will be processed back to the original payment method used at checkout. If you paid with a credit card, the amount will be credited to your card. For other payment methods, the refund will be applied accordingly.

Refunds for Canceled Orders

If your order is canceled, a full refund will be processed to your original payment method. Refunds typically take 5-7 business days to reflect in your account.

Contact Us

Customer Service Contact Information

For any questions or concerns regarding refunds or returns, please contact our customer service team at [info@zaveencollection.com] or [+92-3074358012].